This Privacy Policy outlines how RelocationGURU (“we”, “our”, or “us”) manages, protects, and uses personal data obtained through our Singapore website and services. By using our site and engaging our services, you consent to the practices described in this policy, which is governed by the Singapore Personal Data Protection Act (PDPA) 2012.

We may revise this statement from time to time. The most current version will always be available on our website. Material changes will be communicated where appropriate.

To provide our relocation services, we may collect the following types of personal data:

i. Name, title, personal and contact details (including historical info)
ii. Date of birth, gender, age
iii. Nationality, residency and/or citizenship, and passport or visa details
iv. Addresses (pickup, delivery, billing, etc.)
v. Contact details of nominees or other persons involved in your move
vi. Communications with us, including call, email, and device IP/MAC addresses
vii. Quotation and service history, including service interests and preferences
viii. Payment methods, bank details (for refunds), credit/debit card numbers (used securely)
ix. Marketing preferences and engagement data (e.g. email opens, link clicks)
x. Information and photos of your property and shipment/items
xi. Property details, such as type and number of rooms
xii. Analytical or profiling data to enhance user experience and services

Your data may be used for:

i. Fulfilling your requests and service orders
ii. Providing, improving, and personalizing our services
iii. Confirming orders and processing payments
iv. Contacting you about delivery, support, or scheduling
v. Handling inquiries, complaints, or feedback
vi. Sending marketing or service communications (with your consent)
vii. Analyzing customer trends and preferences (aggregate and anonymized)
viii. Legal, regulatory, or business compliance

We use cookies and similar technologies to collect non-personal information for statistical, analytical, and marketing research purposes. This may include:

i. Browser type/version, operating system, IP address/domain name
ii. Website usage activities and preferences
You can set your browser to accept, notify, or block cookies. For more information about cookies, visit cookiecentral.com.

Your personal data will be retained only for as long as is necessary for the reason it was collected, or as required by law and contractual obligations. Data is securely deleted or anonymized after it is no longer needed.

We treat your data as confidential, but may disclose it—only as necessary—to:

i. Subsidiaries, affiliated, or associated companies in Singapore or abroad
ii. Third-party service providers acting on our behalf (e.g. IT, delivery, payment processors)
iii. Financial institutions and payment processing partners for legitimate transaction support
iv. Other parties with your consent or as required by Singapore law

Where personal data is transferred outside Singapore, we will ensure such transfers comply with the PDPA and that your personal data is accorded a standard of protection comparable to that under Singapore law.

We take reasonable steps to protect your data using a combination of physical, technical, and administrative controls to safeguard against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. Online data collection and transmission may be protected using encryption (e.g., SSL).

Under Singapore PDPA, you have the right to:

i. Request access to your personal data held by us
ii. Request corrections to any inaccurate or incomplete data

To do so, please contact our Data Protection Officer in writing (see contact below), indicating the data you wish to access or correct, and providing proof of identity.
We will respond in accordance with the PDPA’s requirements and timelines.

If you have given consent, we may use your data for direct marketing purposes. You may opt out of such communications at any time by contacting us at the address or email below.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. You are advised to read their privacy policies.

If you have any enquiries, wish to access or correct your personal data, or withdraw consent, please contact our Data Protection Officer at:

(If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.)